FAQ

Welcome to the Raxwell Frequently Asked Questions page. Here you’ll find answers to the most frequently asked questions about our products, orders, shipping, and support.

Can’t find what you’re looking for? Contact us and we’ll be happy to help.

Ordering & Payments

What payment methods does Raxwell accept?
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options.​

Is there a minimum order requirement?
Yes, there is a minimum order requirement of $1,000.​

Do you offer bulk or wholesale pricing?
Yes, we offer competitive bulk pricing. Please contact our sales team at cst@raxwellinc.com or call (949) 528-3572 for a custom quote.

Shipping & Delivery

Where does Raxwell ship from?
We ship from our U.S. warehouses to ensure fast and reliable delivery nationwide.​

How long does shipping take?
Orders typically ship within 1–2 business days. Delivery times vary based on location and selected shipping method.​

Do you offer free shipping?
Yes, we offer free shipping on prepaid orders of $2,500 or more.

Returns & Exchanges

What is your return policy?
We accept returns of unopened and unused products within 30 days of purchase. Please contact our customer service team to initiate a return.​

How do I exchange a product?
To exchange a product, please reach out to our customer service team with your order details. We’ll guide you through the exchange process.​

Account & Support

Do I need an account to place an order?
Yes, you need an account to place an order. Please contact us at cst@raxwellinc.com for more information. Creating an account also allows you to track orders and manage your preferences.​

How can I contact customer support?
You can reach our customer support team via email or by calling (949) 528-3572.

For more information or specific inquiries, please visit our Contact Us page.